A newly announced policy from Southwest Airlines could increase travel costs for passengers who require more space. Under the updated rules, anyone who cannot sit comfortably within the boundaries of their seats armrests will be expected to purchase an additional seat in advance.
Previously, travelers could either buy an extra seat ahead of time with the possibility of receiving a refund later, or request an extra seat at no charge upon arriving at the airport. That system is now changing. Beginning on January 27 the same date the airline introduces assigned seating passengers who have previously relied on the extra-seat option are being advised to secure it at the time of booking.
If a traveler who needs more space does not purchase the second seat before the flight, they will be required to do so at the airport. However, if the plane is already fully booked at that time, Southwest will move the passenger to another available flight instead.
Refunds for the additional seat may still be possible, but only if there are unsold seats on the aircraft. The airline also emphasized that it alone will decide, on a case-by-case basis, whether a passenger is required to purchase another seat for safety and comfort reasons.
Travel agent Jason Vaughn, who operates the website Fat Tested Travel for plus-size travelers, expressed concern about the change. He believes the updated system may lead some travelers to avoid buying the extra seat in advance, hoping for the best at the airport instead. This, he argues, could result in discomfort not only for those passengers but also for people seated nearby.
Southwest reiterated that the armrest represents the clear boundary between seats and that customers who extend into adjacent spaces should arrange for sufficient seating before they travel, ensuring the needed space is available.
Alongside this change, the airline is making several other adjustments in an effort to increase revenue. It has already ended its free checked baggage policy, will soon roll out assigned seating, and plans to charge more for preferred seats and those offering additional legroom. The company is also adding overnight, or red-eye, flight options to its schedule.
